Customer Service

ONLINE ORDER SHIPPING POLICY: WITHIN CANADA

Blue Banana Market offers FREE SHIPPING to these destinations when you spend: 

  • Ontario: $50.00 before applicable taxes
  • Quebec: $65.00 before applicable taxes
  • Western and Eastern Provinces: $75.00 before applicable taxes
  • Northern Provinces: $100.00 before applicable taxes

All other orders will be billed at the flat rate by province outlined below.

All orders ship from Toronto, Ontario via Canada Post.

 

SHIPPING FLAT RATES: WITHIN CANADA

Alberta $12.00
British Columbia $12.00
Manitoba $12.00
New Brunswick $12.00
Newfoundland/Labrador $12.00
Northwest Territories $15.00
Nova Scotia $12.00
Nunavut $15.00
Ontario $8.00
Prince Edward Island $12.00
Quebec $10.00
Saskatchewan $12.00
Yukon $15.00 

INTERNATIONAL SHIPPING

We currently offer shipping to the Continental United States for a flat rate of $20.00. Free shipping to the Continental United States on all orders over $150.00 (not including applicable taxes).

TRACK YOUR ORDER

When your order ships, you will receive an email from Blue Banana Market that includes a link to the Canada Post tracking system where all information concerning your shipment will be made available to you. 

 

ONLINE PURCHASE RETURN POLICY

At Blue Banana Market, we are proud of the quality and selection of unique gifts that we offer to you, our customer.

If you are not completely satisfied with your purchase, you can return unused, non-sale items in their original condition and packaging within 20 days (less the shipping costs). We do not accept returns after 20 days from receipt of purchase. All returns must be accompanied by a Blue Banana Market return authorization number (RA#). The customer must contact Blue Banana Market to obtain an RA# before shipping the return back to us. We reserve the right to refuse delivery of any packages that do not have an RA#. The shipping charges to return an item back to us are the customer's responsibility.

For sanitary purposes, please note that items such as face masks (PPE), earrings, liquid soaps, lotions, creams, and bath salts are final sale and non-returnable. Underwear and socks are returnable as long as the items are unworn and the retail packaging in which they arrived is fully intact. 

Email  - receiving@bbmgifts.com to obtain an authorization number (RA#)

Upon receipt of the above information, we will provide you with our shipping address and an exchange/return authorization number. Please include a copy of the original sales receipt with your return or exchange.