ONLINE ORDER SHIPPING POLICY: WITHIN CANADA
Blue Banana Market offers FREE SHIPPING within Canada when you spend:
- Ontario Residents $50.00 before applicable taxes
- Quebec Residents $65.00 before applicable taxes
- Western and Eastern Provinces $75.00 before applicable taxes
- Northern Provinces $100.00 before applicable taxes
All other orders will be billed at the flat rate by province outlined below.
All orders ship from Toronto, Ontario via Canada Post.
SHIPPING FLAT RATES: WITHIN CANADA
British Columbia $12.00
New Brunswick $12.00
Northwest Territories $15.00
Nova Scotia $12.00
Prince Edward Island $12.00
ONLINE ORDER PICKUP OPTION: PICK UP AT RETAIL STORE
Use promo code INSTOREPICKUP at final page of check-out to pick up your online order at our retail store in Kensington Market, Toronto, Ontario. This promo code will remove all shipping costs. NOTE: only use this promo code if you intend to pick up your order at our retail store. If it's used in error, your order will be refunded, and you will have to place it again.
You will receive an email when purchases are ready for pickup. It is our goal to have orders ready on the next business day. For store location and hours of operation, click here
We currently offer shipping to the Continental United States for a flat rate of $20.00. Free shipping to the Continental United States on all orders over $150.00 (not including applicable taxes).
TRACK YOUR ORDER
When your order ships, you will receive an email from Blue Banana Market that includes a link to the Canada Post tracking system where all information concerning your shipment will be made available to you.
ONLINE PURCHASE RETURN POLICY
At Blue Banana Market, we are proud of the quality and selection of unique gifts that we offer to you, our customer.
If you are not completely satisfied with your purchase, you can return unused, non-sale items in their original condition within 20 days (less the shipping costs). We do not accept returns after 20 days from receipt of purchase. All returns must be accompanied by a Blue Banana Market return authorization number (RA#). The customer must contact Blue Banana Market to obtain an RA# before shipping the return back to us. We reserve the right to refuse delivery of any packages that do not have an RA#. The shipping charges to return an item back to us are the customer's responsibility. For sanitary purposes, please note that earrings, soaps, lotions, and bath salts are non-refundable.
Email - email@example.com to obtain an authorization number (RA#)
Upon receipt of the above information, we will provide you with our shipping address and an exchange/return authorization number. Please include a copy of the original sales receipt with your return or exchange.
Please note: Items lost or damaged in shipment are the responsibility of the customer. Refunds (if applicable) will be credited back to the original method of payment. Please allow approximately two weeks for the processing of your return.